Digital Distribution Systems & DWDM from Greenwoods Communications


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Operational Services

Due to an increased workload, a number of excellent opportunities have arisen.

Job Title

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Resource Allocation Coordinator

Duties include:

	The jobholder is responsible for day-to-day requirements of resource allocation providing support and assistance to department members as required.
	Booking accommodation for the field staff in accordance with the Current Greenwoods process, logging all financial details and inputting data into internal systems.
	Assisting with the processing of labour requests once Field Operations Managers / Supervisors and Service Delivery Managers agree the most suitable engineers for given tasks.
	Responsible for distributing job and project information to all Field Engineers, prior to work commencing.
	Assist in the logging and distribution of all tooling used by the field staff, monitor and report all out of date tools to the field supervisors.
	Receive and process all timesheets for the Field Operational Services department as per departmental processes.

Desirable Competencies/Skills required:

	Must have a general good standard of education. Higher education qualifications would be advantageous.
	Previous experience as a coordinator or customer service role.
	Good Telecoms Knowledge.
	Good IT skills and awareness, conversant with MS office applications.
	Must have excellent interpersonal and communication skills. Must be able to convey and log information in a clear, confident and concise manner both verbally and in writing.
	Ability to work unsupervised utilising good problem solving skills and the ability to learn/adapt to overcome issues that arise.
	Must have a flexible approach to working hours.
	Good Statistical reporting skills.
	Good organisational and coordinating skills.

To get more information or to apply for the above vacancy please contact Helen Jones in the Recruitment department on 01675 463131 or email your CV and covering letter stating salary expectations and availability to recruitment@greenwoodscomms.com

No agencies please.

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Quality Manager

Duties include:

	To lead the Quality team and maintain the Quality Management System to ISO9001. Leading the Field Inspection team and Product Quality Assurance function.
	To lead the internal audit and supplier audit programmes, with an emphasis on management of preventative and corrective action progress.
	To interface with customers and senior managers within Greenwoods to ensure external and customer quality requirements are met and exceeded.

Desirable Competencies/Skills required:

	To succeed in this role, you will either be an experienced Quality Manager or a Manager whose role has a significant emphasis on Quality, backed up by formal training in either Quality Management or Lead Auditing.
	You will be a strong man manager with excellent leadership skills.
	A telecoms background or familiarity with the telecommunications industry would be an advantage.
	Formal training in quality and auditing.
	Strong analytical skills and an ability to communicate at all levels of the company.
	Good report writing skills.
	Excellent computer skills and proficiency in MS Word, Excel, Access etc.
	Understanding and able to apply quality management principles tools and techniques e.g. 6Sigma or TQM.
	Knowledge of Health and Safety HSG65 and Environmental Management ISO14001.

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Service Delivery Coordinator

Duties include:

	To assist in the end-to-end service delivery of projects on time, within budget, and to the specifications agreed by the project stakeholders.
	To support delivery of the contracted services to the customer in a timely and cost effective manner.
	To support achievement of best practice standards of delivery and execution.
	To support retention of contracted business and support growth of customer base.

Desirable Competencies/Skills required:

	Computer literate i.e. has a good working knowledge of Microsoft Word and Excel, etc.
	Good interpersonal skills, being able to communicate effectively.
	Must be able to prioritise in response to Customer requirements.
	Able to work under pressure.
	Needs to be a good, proven team player.
	Minimum of 1 year experience in Management support in one, or more, of the following areas: Telecommunications, Mechanical & Electrical or Construction.

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Service Delivery Manager

Duties include:

	To deliver the contracted services to the customer in a timely and cost effective manner.
	To strive for best practice standards of delivery and execution.
	To support retention of contracted business and support growth of customer base.
	To ensure the Greenwoods Delivery Excellence (GDE) process is adhered to throughout the Project Life-cycle, maintaining accurate records and producing reports as appropriate
	To provide an effective customer interface and relationship during the Planning and Implementation phases of Service Delivery, maintaining a professional, accountable and customer responsive approach
	Plan and put in place effective Health and Safety plans as appropriate
	To develop and maintain project specific Quality Plans

Desirable Competencies/Skills required:

	Professional Project Management accreditation desirable, a formal project management training (/APM/ESI/PMP)
	Excellent Customer Relationship skills
	Minimum 1 years post qualification experience in a Service Delivery/Project Management environment
	Minimum 3 years general experience in communications or associated industry
	Computer literate with excellent knowledge of Microsoft Word, Excel, PowerPoint and Project
	Excellent interpersonal skills, able to communicate effectively at all levels
	An effective influencer, motivator and virtual team worker
	Solutions thinker to issues and problems
	Self motivated and able to work under pressure
	Effective planning, estimating and administrative skills
	High level of commercial awareness
	CSCS, IOSH, COSHH Trained

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