"Greenwoods
have worked with us to introduce e-procurement
across the UK. We have introduced Greenwoods system
to our national engineering field force and Greenwoods
have supported this initiative with training and
continued support. We have achieved increased
control of consumables spend and everything purchased
is 100% visible." Raymond Reid, Technical
Operations Manager, Orange.
eGreenwoods is an online consumables ordering
portal that is helping telecoms network operators
reduce their operating expenditure (OPEX) by increasing
the efficiency of their field maintenance operations.
The Problem
Orange employs over 250 engineers who operate
nationwide, building and maintaining the Orange
network and infrastructure. Obtaining consumables
in a fast and hassle free way is vital to reducing
downtime and completing projects within a specified
time frame. Ordering consumables can sometimes
cause costs to spiral due to little control and
lack of visibility.
To improve control and efficiency of ordering,
Orange required a system that would assist the
consolidation of their stores from six to one.
To facilitate this, a single source for supply
was required that would be faster, more controllable
and ultimately create a less complex supply chain.
The Solution
Orange engineers can now order much needed consumables
through online portal eGreenwoods in a timely
and cost effective manner. The system offers access
to over 7,000 products; complete with images and
data sheets giving engineers quick access to information.
Individual user logins are provided to specific
Orange engineers giving access to Company specific
information and approved products and pricing.
Customer approval structures are created and managed
online, with order confirmations e-mailed to users
and approvers, thus offering visibility to management
on costs and consumable usage. Customer specific
reference fields are associated with orders as
well as the ability to report and manage costs
accurately.
The new service has reduced the number of incorrect
consumables being ordered as engineers can now
see the exact specification of the products they
are ordering online, reducing delays to maintenance
work. The freedom to order consumables they require
whilst onsite, and the fact orders can be tracked
to the point of delivery, has also reduced possible
delays to work.
Orange benefits from:
